Thanks 2 my boys, Jeff and Kevin. I appreciate the help and support. Thanks a whole bunch.
Frank Strong
Former Linebacker
USC Football
Dear Jeff,
I am so thankful for all you have done for me. This is the first time in 2½ years that I feel confident dancing on my foot! You are such a blessing and I thank God for you. I can’t thank you enough for helping me out like you did, but when I make it big you will have season tickets and the whole works!
I know without you Julliard wouldn’t have been possible for me.
I will keep you in my prayers always.
Thanks, Jeff!
Darrell Haire
Full Ride Scholarship to Julliard School of Performing Arts
Jeff and the entire staff,
During the 2 years of therapy at TEAM PT I have had a great time. All of you have been friendly, professional and most of all the very best at what you do. Thanks so much for making me better in so many ways.
Anthony Vasquez
Head Varsity Baseball Coach
Los Osos High School
Jeff,
With many blessings and people like you to help me all the way has brought me to my dreams!
You will always be in my heart.
Angela Williams
2004 U.S. Olympic Track and Field Team Member
Jeff,
I just wanted to take the time to let you know how much we appreciate you. You and your staff take such good care of our clients. Thank you, thank you, thank you. Everyone always comes back raving about you and your staff and saying how well they were treated.
In our program we get quite a few sedentary people who haven’t worked out in many years. They quickly realize, usually in the first couple of days of class, how far they have let themselves go. They suddenly find out that injuries from years ago that they have ignored weren’t really gone. They were just lurking under the surface of their sedentary lifestyles.
Even if they won’t go to the doctor, we can usually talk them into seeing you. And when they do, they are thrilled with how they are treated. It’s great to know we have someone we trust that we can send them to.
Molli and Tony Rathstone
Inland Empire Boot Camp
Jeff,
You (and quite a few other people) asked me why I use TEAM with my 60 mile commute from Temecula. I toured 12 local places and picked yours with the commute. So this note is an answer to your question about why your place is so much better that it is worth the commute, time and money.
1. You and Husain take ownership in my shoulder. You committed to work with him to make shoulders better. You learned what he wanted and brought it together with your knowledge and practical experience to create an extremely successful treatment plan. You work together with my doctor to make me well. No other place that I found works with a Doctor like this. The two of you own the technical part of my shoulder repair from start to finish. TEAM is a good name. I could show up at a different PT place with a prescription and get no TEAM work.
2. Your place is open. The therapists, helpers, and patients can all communicate –all the time. I talked to another shoulder patient whose performance is past mine, accomplished in a shorter period of time. I asked you why and the answer is clear and makes sense. Everyone answers questions in front of other patients and professionals –so everyone there will usually be right. Also if a Therapist was doing something stupid in front of the other therapists –I am sure that it would be questioned by the other therapists or patients. Most other places I went to had few other patients and probably no shoulder friends to talk too. I normally have 3 shoulder friends at TEAM and I’ve compared my experiences with at least 12 other shoulder repair patients. We share how to manage pain, sleep, cook, collect disability, how to put a shirt on, and what to expect next.
3. At TEAM there is no time limit on therapy. One of the places I went to warned me that if I showed up 15 minutes late then I would lose 15 minutes of the hour of therapy time. I was at your place for 2.5 hours last session. Once I needed to get out at 11, and you got me out at 11. You offer more time to your patients and meet our scheduling needs.
4. The people and facility you have is clean and sharp with a positive attitude. The patients, like me, that want to get back to work share a sense of urgency to get well. There is a sense of joy-filled positive attitude amongst the workers at TEAM. This is because of your enthusiasm, example, enforcement and because they are in front of a crowd of patients and professionals that understand the importance of a positive attitude.
5. Your place is entertaining. I see two therapists tweaking a guy’s neck or shoulders or something. I watch as you jump onto a table to push on a back or knee. I watched someone pull a tech (with a leash) across the store front. I saw a chubby old fellow balancing his back on a ball while wiggling a stick. A few years ago I saw a girl walking on her hands on exercise steps. People wear or manipulate all sorts of apparatus and I watch them get better. I watch folks push farther and stronger and over the weeks I see improvement and I am entertained. I also can watch TV and listen to good music while recovering. I am relieved that my shoulder friends cannot understand the words in the song either. And at the end of the session the little Snickers is a great reward on the way out.
6. TEAM worked for me. My wife and I have been to therapy many times --and a couple times it did not seem to do much. When we went to your place we got better –every time.
So I drive 60 miles to TEAM. Last Monday I left home at 5:40 AM, worked out at Team for 2 hours and 30 min. and returned home by 10:00 AM. On top of the $15 copay I spent an extra 2 hours driving and $18 on gas. My shoulder getting done right and a joy filled experience of healing are worth the time and money for me.
William Westman
Dear Jeff,
Now that my physical therapy is coming to a close, I want to thank you and the staff at Team for helping me through these last three months. In particular I want to thank Brett, Kevin, Amber, Christina, Justin, Reba and the intern staff for the warm and personable manner in which they treated me. Physical therapy can often be a long, painful, boring and arduous process, but you and your staff made it fun and something to look forward to. Your facility came highly recommended and it was easy to see why from day one. There is a positive and caring spirit that permeates the facility. It begins at the top and works all the way through to the wonderful ladies at the front desk greeting patients as they enter.
The word "Team" on the front of the building is not just a name. From my experience, it is a philosophy that you all take very seriously and practice every day. You and your staff give the patient the individual attention that lets them know they are in good hands. Everyone has a genuine pride in what they do and it translates into the way they interact with the patients and each other.
Thank you once again for your help and support. I wish you all good luck.
Luis Llerena
